Placing & Paying for Your Order
To place an order with us, you’ll need to obtain a purchase order first. Follow these steps for billing before you start placing orders.
*Note: We are not currently accepting any credit card payments at this time.
1.Vendor Setup
In order to obtain a purchase order, you’ll need to have UNC set up as a vendor in your institutions preferred purchasing software. To obtain the necessary documents for setup, please log in to your NeuroTools account, where you can download a copy of our W9 and remittance information.
2. Get a Quote
After vendor setup is complete, you can log into your NeuroTools account to request a quote.You will need to submit this quote to your purchasing department to get a Purchase Order. To get your quote, indicate the desired quantity for each type of virus you intend to order, noting that the specifics of your custom virus order will be indicated in step 4.
3. Submit Your Purchase Order
Once your purchasing department has generated the Purchase Order, you can upload the PDF file to your NeuroTools account. Your purchase Order will be reviewed, and either accepted our rejected by the NeuroTools team. Please note that payment terms of Net 30 must be indicated on your PO in order for NeuroTools to accept it.
4. Place Your Virus Order
With an active Purchase Order in place, you can proceed with placing a virus order. Here you will specify the details of your virus request such as end volume & use, as well as the construct name. Be sure to select the relevant Purchase Order as your payment method. Once your purchase order is approved, your order will move into production.
5. Pay Your Invoice
Once your order has been shipped, we will generate an invoice for payment. Your purchase order guarantees that payment for the invoice will be issued by your institution. Please note that you (the requester) are responsible for submitting your invoice for payment to your institution’s account payable team, payment software, or otherwise immediately upon receipt of the invoice in order to avoid payment delays.